In the telc B2 exam you write a formal email, usually a complaint or a request for information. With a fixed structure this becomes much easier. Here you get the structure, an example outline and the points that matter.
The structure of a formal email in the telc B2 exam
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A good email follows a clear framework: subject line, salutation, a short introduction with the reason, the main part with the content points, your request or proposed solution, a closing and the sign-off. It should be at least 150 words. Which task comes up exactly is on the page on telc B2 writing, and how to structure a complaint is in writing a complaint at B2 level.
An example structure
Imagine you are complaining about a poor service. In the subject line you briefly name the topic, in the introduction the reason, in the main part you describe the problem and its consequences, and then you formulate a clear demand. You will find suitable wording for this in the most important phrases.
What the examiners look for
Your text is assessed against four criteria: content, structure, expression and correctness. Also pay attention to the minimum length of 150 words.
The bottom line
A formal email in the telc B2 exam succeeds with a fixed structure and clear phrases. Once you have internalised the structure, you only have to fill it in on exam day.
